Switching to a CRM shouldn’t be overly complicated with a little effort by the firm at the outset. However, some factors may still stand in the way of its viability as a growth tool. When implementing a CRM there is always the question of whether it will be widely used, because CRM software isn’t unavoidably part of the workflow like a word processor for example. It can be neglected or underutilized by attorneys if they desire. With the right strategies, this problem can be avoidable.